FAQ

Here is a selection of some frequently asked questions about The Oyster Box for your convenience.  All other questions can be sent to us using our Contact Us form.

When is the best time to visit Durban?

The temperate, sub-tropical climate offers temperatures range from 16°-25°C during the winter months and in summer tempratures can reach 32°C with relatively high humidity. The annual rainfall peaks in at around 1009 mm January and February with the hottest month being February and the coldest July. Average temperatures around 28°C and 23°C respectively. January has the highest humidity and the month of July is the driest.

What are the Visa requirements for entry to South Africa?

Please note that for entering South Africa, immigration requires that all passengers have a valid passport and at least four pages are needed to remain blank for the issuing of stamps. The passport also needs to be valid for at least 30 days after the intended date of departure.

Visa, taxes & duty
For detailed information on visas you may visit the South African Department of Home Affairs website or visit the South African Department of Foreign Affairs website. You may also visit South African Tourism for more information.

Where are the nearest shopping centers?

The Oyster Box enjoys a heavenly location and is spectacularly situated on the ocean’s edge, just five minutes’ walk from Umhlanga Village Centre.

If you love shopping, Durban offers everything from vibrant malls and high streets filled with designer stores, through to the colourful outdoor markets scattered along the beachfront selling locally handmade goods.  The Gateway Theatre of Shopping, billed as the greatest entertainment and shopping complex in the Southern Hemisphere, is just a short away.

Do you offer airport transfers?

Yes transfers are available at an additional cost

Do you provide baby cots?

Yes, baby cots are available on request.

What is your check in and out time?

Check in time is from 14h00 and Check out by 11h00

What is there to do in the area?

While staying at The Oyster Box, you'll be spoilt for choice at the variety of places to go and things to do in the area.

If you love shopping, Durban offers everything from vibrant shopping centres filled with designer stores, through to the colourful outdoor markets scattered along the beachfront selling locally handmade goods.

If you're visiting South Africa to enjoy the gorgeous scenery and fantastic natural backdrop, The Oyster Box is a perfect starting-off point. From this luxury hotel in Durban, you will be only a short journey from magnificent beaches, the beautiful Drakensberg Mountains and bountiful nature reserves where you'll be able to spot big five game, as well as giraffes, birds and all sorts of other wildlife.

If you're a golfer, this luxury hotel in Durban is perfectly situated within easy reach of some of South Africa's finest fairways, including the new course at the King Park sporting precinct, which was built as part of the Moses Mabhida Stadium for the 2010 FIFA World Cup.

Where is the closest beach?

The Oyster Box is spectacularly situated on the Indian Ocean coast line with direct access to the Umhlanga Rocks beach and board walk.

Can I bring my pet with me?

Pets are welcome in our guest bedrooms and a range of pet beds and menus are available. This can be arranged when making your reservation. Please ensure to give prior notification. Though a deposit is requested upon arrival in case of any damage caused, this will be returned to you at the end of your stay.

Who is Skabenga?

Skabenga (which means hooligan or vagabond in Zulu) is the resident cat at The Oyster Box, and has made Umhlanga’s ‘grand old dame’ his permanent home, for over10 years.

Who do I tell if I have specific dietary requirements?

Advise reservations when making your booking or reception at check-in and your dietary requests and requirements will be relayed to the kitchen.

What is your smoking policy?

Due to the passing of the South African Tobacco Products Amendment Act, and the potential harmful effects of passive smoking, smoking is only allowed on the terrace of guest rooms. In respect of the legislation, we kindly request all our guests to adhere to the non-smoking policy within the designated areas of the hotel.

What Credit Cards are accepted?

All major credit cards are accepted including American Express, Visa, Mastercard, Diners Club, Switch, Delta and Solo.