Meet the Team

Jonathan Raggett

Jonathan Raggett - Managing Director - Red Carnation Hotels

Managing Director - Red Carnation Hotels

Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 17 award-winning luxury boutique hotels and a country inn which RCH now operates. In November 2009, Jonathan Raggett was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards organised by the Caterer & Hotelkeeper.

"We are a family run small collection of five- and four-star hotels who fight the big chains for business. We will never have the same Sales and Marketing spend as these players, so it is my belief that we need to make an even better job of taking care of our guests."     T: +44(0) 207 514 5633

Terry Holmes

Executive Director

Executive Director - Red Carnation Hotels

Internationally acclaimed hotelier Terry Holmes, winner of the 2006 Caterer Tourism Award, joined Red Carnation Hotels in February 2006, bringing with him his incredible passion for the hospitality industry.  His tremendous career ranges from a chef to Vice President in the luxury hotel business.

A much loved character at each of the hotels in the Red Carnation collection, his presence together with his expertise further strengthens our guests' experience.     T: +44 (0) 207 958 6923

Wayne Coetzer

Wayne Coetzer, The Oyster Box

General Manager

Wayne has extensive experience in the hotel industry including time spent at a private game lodge and abroad. He has been with the Oyster Box for eight years and is one of 30 employees retained from the old Oyster Box to oversee the opening of the new property, having undergone extensive training within sibling hotels in the Red Carnation Hotels Collection both in SA and overseas, during the two-year renovation period. Wayne’s passion for the ethos on which the original Oyster Box was based, continues to fuel his energies for providing outstanding service, as well as in his relationships with staff and guests alike.    T: +27 31 514 5000


Skabenga, The Oyster Box

Resident Cat

Skabenga (which means hooligan or vagabond in Zulu), the resident cat at The Oyster Box, has made Umhlanga’s ‘grand old dame’ his permanent home, for over10 years.

It all started when he wandered onto the property as a stray, was fed tasty (expensive!) titbits (prawns & seafood!) by the guests and he never left, except briefly during the building operations when he was cared for by a cat-lover over the two year renovation period.

Tyler Liebenberg

Tyler Liebenberg, The Oyster Box

Deputy General Manager

Tyler’s hotel career started 16 years ago as a receptionist at the Sandton Sun Hotel in Gauteng, where she was involved in the opening of the Sandton Towers Hotel for the Southern Sun Hotel Group. From receptionist, to executive floor attendant to duty manager, the ‘hotel bug’ had bitten. In 1997 she moved over to the Hilton Hotel in Sandton as executive floor manger, progressing to assistant front office manager and shortly thereafter to front office manager. Tyler spent 10 years with the Hilton group gaining valuable experience travelling and training regionally and internationally. She was part of the opening management team of The Oyster Box in 2009.   T: +27 (0) 31 514 5000

Kevin Joseph

Kevin Joseph, The Oyster Box

Executive Chef

Award-winning executive chef, Kevin Joseph has been at the Oyster Box for six years and is one of the original 30 staff retained during the refurbishment period. He started his career in the South African Navy where he received his basic chef training and since then has accumulated a wealth of hands-on experience at leading hotels in South Africa and around the world. These include The Peninsula Hotel in Cape Town, the Raffles Hotel in Singapore and the Michelin-starred ‘Tamarind’ and ‘Claridges’ Restaurants in London. He has spent the invaluable time in various hotels within the Red Carnation Hotels Collection including The Milestone and Summer Lodge Hotels in London, both with AA Rosette award-winning restaurants, and within South Africa’s Red Carnation portfolio, the international award winning Bushmans Kloof Wilderness Reserve & Wellness Retreat and the Twelve Apostles in Cape Town. Kevin is a member of the South African Chef’s Association and the International Wine and Food Society. He is the current chairman of the Chaîne des Rôtisseurs, KwaZulu-Natal (KZN) branch and was recently awarded a prestigious Blazon by the Chaîne. T: +27 31 514 5000

Joanita Venter

Joanita Venter Executive Sous Chef Pastry at The Oyster box

Executive Sous Chef Pastry

Joanita Venter started her career as a Trainee Chef at Alpine Heath Resort & Conference Village. This was followed by a stint as Chef de Party at Shamwari Game Reserve, before her first move into the ‘major league’, at the Sandton Convention Centre.

In 2006, she joined Tsogo Sun Elangeni as Executive Sous Chef/ Pastry Section. Joanita was part of the opening team at The Oyster Box in 2009 and together with her Team, is responsible for producing all the pastries and baked goods for the hotel’s various restaurants and facilities, including the daily High Tea.

In 2013, Joanita won the Confectionary Showcase title at the prestigious Unilever Food Solutions Chef of the Year Competition. T: +27 31 514 5000

Juliet Urquhart

Juliet Urquhart Sommelier at The Oyster Box in Durban, South Africa


Juliet Urquhart joined The Oyster Box fresh from a year’s working experience as the Beverage Director and Delmonico Room Manager, at Relais et Chateaux property, Hotel Fauchere Milford in Pennsylvania, USA.

She has worked as a Harvesting Assistant at Cape Point Vineyards in Noordhoek, a Wine Sales Assistant at Wildekrans Wine Estate in Hermanus and as a Trainee Sommelier Anchor at Singita Sabi Sands.

“Guest enjoyment and giving diners an exceptional wine experience is the prime focus of my job,” says Juliet. “Showcasing the quality of South African wines and sharing this with guests, is also a thrill for me.” T: +27 (0) 31 514 5000

Candice Stanley

Candice Stanley, The Oyster Box

Reservations Manager

After completing a diploma in Hospitality Management with the International Hotel School, Candice worked at the Hilton, Durban.

It was there that she gained valuable experience and awareness for the concept of outstanding service.

Travels abroad and working for a number of hotel groups have made Candice passionate about her career. Her aim is to ensure that every guest enjoys their most memorable stay ever at The Oyster Box. T: +27 (0) 31 514 5121

Jennifer Munstermann

Jennifer Petzer Banqueting Coordinator at The Oyster Box

Senior Banqueting Co-ordinator

Jennifer has spent seven years honing her skills as a banqueting co-ordinator, two of which were spent on cruise ships including the Queen Mary 2.

She also spent a period doing hospitality recruitment, which deepened her understanding of the industry at every level.

Most recently she was events & operations manager at Suncoast Events, before taking on the position of senior banqueting co-ordinator at the newly opened Oyster Box. T: +27 31 514 5000

Jackie Avis

Jackie Avis, The Oyster Box

Spa Manager

Originally from the Eastern Cape, Jackie has been working in the spa industry internationally for the past 11 years.  Her extensive experience includes assistance in developing an award-winning Eco Spa in Peru, Assistant Therapist Coordinator for a Leading Luxury Spa of the World in Egypt and working on luxury cruise ships in the Caribbean.

Following a stint as Spa Manager at an exotic spa resort on Kuredu Island in the Maldives for the Duniye Spa Group, she joined The Oyster Box as Spa Manager.  Her passion for the spa industry has led her to continue studies in the field of eastern and western modalities.  T: +27 31 514 5072

Michelle Kocke

Michelle Kocke - Executive Housekeeper at The Oyster Box

Executive Housekeeper

As Executive Housekeeper at The Oyster Box, Michelle Kocke brings extensive experience, at all levels of the hospitality industry, to the position. 

From running dive operations in Mozambique, to the management of a hotel in Swaziland, front and back operations at leading hotels in Cape Town, Michelle has hands-on experience in operations and management. Her expertise and understanding of the real issues ‘behind the scenes’, coupled with her eye for detail, are all essential attributes that contribute to the success of a property of this stature.  T: +27 31 514 5000

Avril Stevens

Avril Stevens - Assistant Financial Controller at The Oyster Box

Assistant Financial Controller

Assistant Financial Controller, Avril Stevens has been with The Oyster Box since the property re-opened in 2009.  She has notched up solid experience through working in a variety of sectors during her career including manufacturing, shipping, construction and hospitality. 
At The Oyster Box, her responsibilities include the full spectrum of financial activity from the completion of the monthly reporting cycle,  to liaison with the auditors and bankers and implementation of policies, procedures and internal controls.

Avril is in the process of completing her Diploma in Cost Management Accounting.   T: +27 31 514 5000

Jonathan Olsen

Jonathan Olsen - Maintenance Manager at The Oyster Box

Maintenance Manager

Jonathan is responsible for all the maintenance and mechanical repairs for the hotel. This includes the electrics, fire sprinkler systems, water pumps, pipe-work, air-conditioning and the Building Management System. His role also includes all the landscaping aspects of the luscious gardens and the protection of the indigenous flora. In addition,
management of the maintenance team and liaison with outside contractors fall into his realm of responsibility.

Jonathan is the custodian for The Oyster Box’s green programme and environmental initiatives  and the implementation of these at all levels of the operation.  T: +27 31 514 5000

Sally Gray

Sally Gray, The Oyster Box

General Manager Sales

Sally has extensive experience in the hospitality and travel industries, having spent the past 20 years, in various capacities, working within the Thompsons Travel Group. Most recently she has held the position of General Manager: Global Sales for Thompsons Africa and brings a wealth of skill and experience to developing both the international and domestic travel markets on behalf of the Red Carnation Hotel Group portfolio. She is integrally involved in the day to day running of the business, from formulating strategy, to the building of the brand, establishing and maintaining relationships with Clients. Based at The Oyster Box in Umhlanga, Sally is responsible for the Sales of all the Red Carnation Group’s South African operations.   T: +27 31 514 5000

Jill Wagner

Jill Wagner Marketing Manager Red Carnation Hotels South Africa

Marketing Manager - Red Carnation Hotel Collection South Africa

Jill Wagner started her career in hospitality with Southern Sun after completing Hotel School in Johannesburg at the Witwatersrand Technikon.

She joined the Southern Sun sales team in 1988 and was promoted to Regional Sales Manager/Director of Sales Inter-Continental Hotels in 1996.  In 1998 she was appointed by Halcyon Hotels as Group Sales Manager in 1998.

Jill became part of the Bushmans Kloof family in 2000 as Sales and Marketing Manager, where she represented the lodge for 10 years and in 2010 she was promoted to Marketing Manager for The Red Carnation Hotel Collection South Africa.      T: +27 21 481 1863