Booking Bar

Booking Bar

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Telephone: +27 (0) 31 514 5000

Telephone: +27 (0) 31 514 5018

Frequently Asked Questions

Here is a selection of some frequently asked questions about The Oyster Box Hotel for your convenience.

Which airport is closest to the Oyster Box?
King Shaka International Airport, on the KwaZulu-Natal north coast, is located on the N2, a 20-minute drive away. The smaller, Virginia Airport is situated in Durban North, 6kms south of the Oyster Box just off the M4.

Can you recommend where to go jogging?
The Umhlanga Promenade that runs passed the front of the Oyster Box is a great place to jog and take in the beach and its surroundings.

Is there a fitness centre close by?
The gym in the hotel is very comprehensive, but if you’re looking for something specific, there are several fitness centres and gyms close to the hotel. Please enquire at the concierge desk for more information.

If I drive to the hotel, where can I park my car?
We have ample secure, open air and underground parking on the hotel property.

What can you do to help simplify my onward journey from the hotel?
Our Concierge team can arrange a transfer to the airport or your destination of choice. Contact us for our rates.

What Credit Cards are accepted?
All major credit cards are accepted including American Express, Visa, Mastercard and Diners Club.

Where are the nearest shopping centres?
Gateway Theatre of Shopping with its many shops, restaurants and entertainment facilities is located on Umhlanga Ridge, a 10-minute drive from the hotel. In the Umhlanga Village, a five-minute walk from the hotel, we have several dining and shopping options, as well as the newly opened Pearls Mall.

Do you have a Spa?
We have an award-winning Spa on the property, that offers a full range of pampering treatments to relax and restore you in luxury. See The Spa section of the website for our treatment menu and facilities.

What activities are available at The Oyster Box?
Durban is known as Africa’s playground and there are several wonderful activities available to you in our lovely city. From sport, to sightseeing, music to art and culture. The Concierge is always on hand to assist with booking activities for you during your stay.

Do you have a Golf Course?
There is no golf course on the property however Beechwood Country Club, Durban Country Club and Mount Edgecombe Country Club are in close proximity to the hotel.

What dining options are there at the Oyster Box?

  • The Ocean Terrace - Bistro-style, al fresco dining overlooking the sparkling pool and Indian Ocean.
  • The Grill Room – Renowned for its fine dining and outstanding cuisine.
  • High Tea – An indulgent affair of cakes and other sweet treats in the Palm Court.
  • Curry Buffet – This legendary buffet serves an impressive curry selection.
  • Chef’s Table – An exclusive culinary journeyexperience in the kitchen.
  • Bars – The Oyster Bar, Lighthouse Bar and Chukka Bar offer spectacular interiors, incredible views, innovative cocktails, live music and delicious menus.

Who do I advise should I have specific dietary requirements?
Please advise reservations when making your booking on your dietary requests and requirements.

Is the hotel Halaal or Kosher?
Please note that The Oyster Box is neither Halaal nor Kosher approved howevever we can order in Halaal or Kosher meals from a certified supplier at an additional cost.

Do I need to bring a converter plug with me?
Adapters are available in all rooms

Is there air conditioning?
Air-conditioning is throughout the hotel and in all bedrooms.

How do I connect to the internet?
Free high-speed WiFi available throughout the hotel.

Do you have a laundry and dry cleaning service?
YES!

Do you offer a babysitting service?
Yes! Costs are available on request.

Can I bring my pet with me?
Pets are welcome at The Oyster Box in public areas and in certain bedrooms. We have a range of pet beds and amenities available and these can be arranged when making your reservation. Please ensure to give prior notification. A refundable deposit is requested on arrival to cover any damages during your stay.

What is the hotel's smoking policy?
The Oyster Box is a non-smoking property. The Oyster Box is a non-smoking property however The Chukka Bar is available as a designated smoking area.

Who should I advise of my room preferences?
Our Reservations team will be happy to help you with any room preferences; from pillow options, to your favourite flower and colour. We are happy to assist with making every aspect of your stay as comfortable as possible.

What if I need to cancel or change my reservation?
Cancellations / amendments must be made at least 48 hours prior to your arrival. Bookings cancelled or amended within 48 hours of arrival will be charged full cancellation fees.

Check-in/ Check-out times
Check-in time: Our official check-in time is from 14:00
Check-out time: Our official departure time is 11:00
Kindly discuss any special requests with the front desk or Concierge.

Rates
A mandatory 1% Tourism Levy will be charged to all guests
All rates are inclusive of tax.

How do I contact you?
Our phone lines are available 24 hours a day.
Tel: 0027 31 514 5000
email: info@oysterbox.co.za
Connect with us via social media:
Facebook: facebook.com/theoysterbox/
Twitter: @oysterbox
Instagram: theoysterbox